Effective Date: 29 December 2025
Introduction
Welcome to Bitzaro Card, a payment solution powered by Bitzaro Limited (“Bitzaro”). This Card (as defined below) allows you to seamlessly convert supported digital assets into fiat currency for use in online and in-store purchases, ATM withdrawals, and more wherever the Card is accepted.
These Terms of Use (“Terms”) govern your application for, activation of, and use of the Card. By requesting or using the Card and our Services (as defined below), you confirm that you have read, understood, and agreed to these Terms in full.
Bitzaro operates its Services in accordance with applicable Hong Kong laws and regulatory requirements, including any licensing, registration, or exemption obligations that may apply under the Hong Kong Securities and Futures Ordinance (Cap. 571), the Payment Systems and Stored Value Facilities Ordinance (Cap. 584), and other relevant regulatory frameworks.
Definitions
- Card: The Bitzaro Card provided to you for transactions.
- Digital Assets: Cryptocurrencies such as Bitcoin, Ethereum, Tether, Binance Smart Chain and other cryptocurrencies and digital assets supported by Bitzaro.
- Fiat Currency: Government-issued currency accepted by Bitzaro.
- Services: All services provided by Bitzaro including issuance of the Card, digital asset trading, conversion, wallet services, and support.
- KYC: Know Your Customer collection of information and verification procedures to establish identity and assess risk.
- AML/CFT: Anti-Money Laundering and Counter- Financing of Terrorism regulations.
Eligibility
To apply for or use the Card, you must:
- be at least 18 years old and capable of entering into a legally binding agreement under Hong Kong law;
- successfully complete the KYC procedures;
- not be subject to any trade, economic, or financial sanctions, or listed on any prohibited or sanctioned lists; and
- use the Card solely for lawful purposes and in accordance with applicable laws and regulations.
Card Issuance and Activation
- The Card may be issued as a physical card.
- You must activate the Card through Bitzaro’s designated channels before usage.
- All Cards are issued with an expiration date and may be subject to renewal terms and fees.
Services and Card Usage
- You must exercise due care in using the Card and not permit unauthorized use.
- The Card may be used for purchases, ATM withdrawals, and online payments where accepted.
- Digital Assets held in your Bitzaro wallet will be converted to fiat currency at the prevailing exchange rate at the time of transaction.
- Bitzaro reserves the right to impose transaction limits and block or decline certain transactions in accordance with risk management practices.
- If you link your Bitzaro Card to a third-party wallet such as Apple Pay or Google Pay, your use of such services is governed by their respective Terms of Service. Bitzaro’s separate Wallet Terms of Service for Apple Pay and Google Pay also apply.
Fees and Charges
Below is a non-exhaustive list of applicable fees:
| Fee Type | Amount | Notes |
| Card Issuance (Physical) | 50 USDT | One-time application fee |
| Annual Fee | 25 USDT | Charged yearly |
| ATM Withdrawal | 2.5% | Withdrawal Fee |
| Reload Processing Fee | 1% or 5 USDT | Whichever is higher |
| Card Replacement | 10 USDT | First replacement: 5 USDT, Subsequent replacement: 10 USDT |
| Non-USD transaction | 1.5% | Foreign currency exchange cost |
- *Additional fees may apply and are subject to change with prior notice.
- ** A full fee schedule is available on the Bitzaro website and may be updated with 30 days’ prior notice, as required by the Hong Kong Consumer Council’s guidelines.
Digital Asset Transactions
- All crypto-to-fiat conversions are final and non-reversible.
- Exchange rates are determined by Bitzaro and are subject to market volatility.
- Bitzaro is not liable for any fluctuations in the value of Digital Assets.
Refund and Reversal Policy
- Transactions made with the Card are generally final and irreversible.
- Refunds from merchants are credited back to your Card balance.
- Crypto-to-fiat conversions are non-reversible once executed.
- In case of suspected unauthorized transactions, notify us within 24 hours for investigation.
Loss or Theft of the Card
- Immediate Action: You must notify Bitzaro immediately via the official support channel listed on our website.
- Temporary Block: Upon notification, we will promptly block your Card to prevent further transactions.
- Replacement: You may request a card replacement, subject to identity verification and applicable replacement fees as listed in the Fees and Charges section.
- Unauthorized Transactions: If reported within 24 hours of the incident, and if your account security was not compromised due to negligence, you may be eligible for compensation under dispute protection procedures.
User Obligations
- Do not share your login credentials, card details, or verification codes.
- Regularly review account statements and monitor transactions.
- Install security updates and antivirus software on your devices.
- Promptly update your contact and identification details.
- Users must immediately report any changes in identity documentation or risk profile (e.g., becoming a PEP or relocating jurisdictions) to ensure continued compliance with local laws.
Risk Disclosure
- Digital Assets carry significant risks, including potential loss of value.
- Regulatory changes can impact the value and legality of Digital Assets.
- Users are responsible for understanding these risks before engaging in transactions.
Suspension and Termination
Bitzaro reserves the right to suspend or terminate your Card and access to Services if:
- You breach these Terms or fail to comply with regulatory obligations.
- There is suspicion of fraudulent, illegal or unauthorized activity.
- Required by law or regulatory authorities.
KYC Requirements
End-user KYC:
i) Level 1:
This level covers the initial customer identification and verification of identity and location. The identification is performed remotely via our application. Customers are required to:
- Submit identification documents.
- Complete email verification and a liveness check.
- Verify their residential address and current location.
Additionally, the process includes:
- Determining whether the customer is a Politically Exposed Person (PEP).
- Checking if Hong Kong applies international sanctions against the customer.
- Confirming the accuracy of submitted data in compliance with AML regulations.
- Enhancing our understanding of the customer’s identity and assessing related risks.
Bitzaro’s KYC procedures comply with the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615) and align with the latest Financial Action Task Force (FATF) recommendations as adopted in Hong Kong.
ii) Level 2:
This level applies to higher risk customers where, the customers’ source of fund and wealth shall be verified. This level is implemented on the customer through our application. It includes obtaining supporting documents and checking to confirm the accuracy of the data and its compliance with our AML and CFT rules and regulations, assessing risk, and preventing fraudulent activities.
Data Privacy and Protection
You acknowledge and agree that Bitzaro may collect, use, process, store, and disclose your personal data for the purposes of performing its obligations under these Terms, in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”) and Bitzaro’s Privacy Policy.
BitzaroWe may disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other competent authorities in Hong Kong or other jurisdictions when such disclosure is required by applicable laws, regulations, court orders, or binding requests.
Bitzaro may request personal data relating to you and/or your employees, agents, directors, shareholders, representatives, or authorised person prior to or during the course of the business relationship, for the purposes of service provision, compliance, administration, risk management, marketing (where permitted), legitimate business activities, and operational efficiency. Such personal data may be disclosed to Bitzaro’s related corporations, affiliates, or service providers within or outside Hong Kong strictly on a need-to-know basis and subject to appropriate contractual and technical safeguards.
You represent and warrant that all required consents have been obtained, and all applicable data protection laws (including the PDPO) have been complied with, in relation to the collection, disclosure, and processing of personal data provided to Bitzaro.
Bitzaro shall ensure that cross-border transfer of personal data is carried out in accordance with Section 33 of the PDPO (to the extent in force) and any applicable guidance by the Office of the Privacy Commissioner for Personal Data (PCPD).
Personal data may be processed or stored in Hong Kong, Singapore, or other jurisdictions where Bitzaro or its service providers maintain infrastructure, subject to compliance with the PDPO and appropriate contractual, technical, and organisational safeguards.
For the purpose of this clause, “Personal Data” and “processing” (or “process” as the context requires) shall have the same meaning ascribed to them respectively under the PDPO.
Limitation of Liability
Bitzaro provides the Card and Services “as is” without warranties of any kind. Bitzaro is not liable for:
- Loss of funds due to unauthorized transactions where user negligence is established.
- Interruptions, delays, or errors in the Services.
- Financial loss resulting from market volatility or regulatory changes.
- Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited under the laws of Hong Kong, including liability for fraud, gross negligence, or willful misconduct.
Dispute Resolution
Any dispute, controversy, or claim arising out of or in connection with these Terms, including any questions regarding its existence, validity, or termination, shall first be attempted to be resolved amicably by the parties through good-faith discussions by contacting Bitzaro’s support team.
If such dispute is not resolved within a reasonable period, it shall be finally resolved by binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with the HKIAC Administered Arbitration Rules in force at the time of commencement of the arbitration.
The seat of arbitration shall be Hong Kong. The governing law of these Terms shall be the laws of Hong Kong.
Nothing in this clause shall prevent either party from seeking interim, conservatory, or injunctive relief from the courts of Hong Kong, whether before or during the arbitration, where such relief is necessary to protect its rights or interests.
Amendments
Bitzaro reserves the right to amend these Terms at any time. Continued use of the Card following changes constitutes acceptance of the revised Terms.
Language
In case of discrepancies between different language versions of these Terms, the English version shall prevail.